Learn from the conversations already happening
Reddit, Facebook groups and condition specific forums are where patients research symptoms, treatments and providers. We build a listening and engagement strategy that earns trust without violating platform rules or medical ethics.
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Which of these sounds like you?
Pick the situation you recognise. You get the plain explanation and the map of how the work actually runs.
The social listening system we run for you.
Reddit, Facebook groups and condition specific forums are where patients research symptoms, treatments and providers. We build a listening and engagement strategy that earns trust without violating platform rules or medical ethics.
Community mapping
We identify the subreddits, Facebook groups, forums and other spaces where your patient population actually gathers and discusses their condition.
Our customers’ success stories
View all case studiesSee how patient social listening fits your goals
Answer four quick questions and get a plan with social listening in the right place.
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This is how growth usually looks: everything tried at once, nothing sequenced. Answer a question and we start sorting it.
Teams we have worked with
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Questions we get about Social listening
Do you post in communities on our behalf+
Only where the platform rules and community norms allow brand participation, and always with transparency and value first intent.
How do you handle adverse event mentions+
We build a clear escalation workflow so any mention of side effects, injuries or complaints is routed to your pharmacovigilance or medical team immediately.
Is this just social listening+
Listening is the foundation. We also build the engagement strategy and content that lets you participate usefully over time.
What if a community is hostile to brands+
We identify that early and recommend against direct engagement, focusing instead on insight and content that serves the audience elsewhere.
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